Contact and support.

Who you are actually writing to

Buzzlist is a software product owned and operated by Visitor InSites Inc. Accounts, subscriptions and support are handled by the same small team, and most of the time that means Mike Berens, the founder. There is no outsourced call centre between you and an answer, and no bot that asks three questions before admitting it cannot help.

What to put in the email

Four lines save a day of back and forth:

• The email address on the account, so the right account can be found
• What you were doing when it went wrong, and what you expected instead
• A screenshot, if there was anything on screen worth seeing
• For a billing question, the invoice date or the last four digits of the card, never the full number

Never send a full card number, a password or an API key by email. Nobody at Buzzlist will ask you for any of them.

Things that are faster without us

• Invoices, plan changes and cancellation are on the billing screen in your account. Cancelling there takes effect at the end of the current paid period, as set out in the refund and cancellation policy.
• What a contact or an AI credit buys is on the pricing page and in the answers.
• Where the data comes from, and what you may and may not use it for, is in the privacy policy.
• Removing your information starts with an email to mike@visitorinsites.com. The rights you have depending on where you live are set out in the privacy policy.

There is no sales team to get past

Every price is published. The free plan takes no card. The full sample Sales Brief is on the site so you can read a finished piece of work before you decide anything. If you want to talk to somebody before buying Scale at $1,499 a month, the email above reaches the founder, which is as far up as it goes.

Maintained by Mike Berens, founder of Buzzlist. Last updated 19 September 2026.